Customer Service

Shipping & Returns

Shipping is done through PostNord, GLS and DHL Express. The delivery time depends on the location of the receiver as well as the chosen shipment method.

We do not return food, which includes olive oil and body balms. Other, and intact, products, unopened and in original packaging can be returned until 30 days after delivery, and we will refund the full amount. We do not refund used products. You are responsible for the costs of the return shipment.

If you wish to make use of your return and cancellation period, you must notify us within 30 days of receipt. Hereafter, the product must be shipped back to us within 30 days after the notification. As soon as the product is delivered or we have proof that the product has been shipped back to us, we will refund the amount of the product.

All products must be returned to following address:

Psyche Organic Aps – Jægersborggade 45, 1tv – 2450 KBH N – Denmark.

You must enclose a copy of the invoice for the purchase.

Terms of Payment

Standard Payments

The payment for the web shop happens via Shopify. The payment is withdrawn from your account, when your order is approved. For members, the recurring payment will be withdrawn monthly, on the same date the membership was originally purchased .  

Psyche Organic makes reservations regarding changes of taxes, mistakes in price and proof reading, technical errors and force majeure.


The shipment depending on your subscription happens on the last thursday of the month. They payment is withdrawn on the 28. of the month. If the payment is completed, you will receive your monthly delivery and an e-mail concerning the delivery information. If the payment should not go through, we will contact you directly via e-mail.

It is your responsibility as a member to make sure that both e-mail and mailing adresse are filled out correctly and that ongoing payments are completed. If you change your debit- og creditcard, it is your responsibility to update your card information.

When subscribing to our olive oil service you accept to receive our monthly newsletter on your delivered products.

Legal Notice

If you would like to complain about your purchase, please contact Psyche Organic via e-mail:


In reference to the European online complaint portal ODR, here is a guide on how to file a complaint.

We advise customers to, in all situations, contact us if any product or service is unsatisfying, before filing a complaint to the ODR.

A complaint about a product or service purchased from us may be submitted to: The Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby - Denmark. You can also complain to the Center for Complaint Resolution

The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be lodged here - If filing a complaint, you must enter our e-mail address -

Privacy Policy

In order for you to purchase products on our web shop, we need the following information: name, address, telephone number and e-mail address. We register your personal data for the purpose of delivering your products. Your information is not passed on or sold to third parties.